1. Processing Time

All orders are processed and prepared for shipping within 5 to 6 working days (excluding holidays) from the date of purchase. Orders placed on weekends or holidays will begin processing on the next working day.

2. Shipping Methods and Delivery Times

We partner with reliable national courier services to ensure your innerwear essentials arrive quickly and securely.

Note: Delivery times are estimates and start from the day the order is shipped (after the 1-2 day processing period). Delivery may take longer during peak sales periods, holidays, or due to unforeseen courier delays.

3. Shipping Costs

Shipping fees are calculated based on the weight of your package and your delivery location.

• Standard Rates:Shipping costs will be displayed clearly at checkout before final payment.
• Free Shipping:We offer Free Standard Shipping on all domestic orders.

4. Order Tracking

Once your order is shipped, you will receive a separate email notification containing your tracking number and a link to the courier’s website. You can use this information to monitor the status and location of your package until it reaches you.

5. Delivery Issues and Responsibility

• Incorrect Address:It is the customer’s responsibility to ensure the shipping address is correct before completing the purchase. We are not responsible for orders shipped to incorrectly provided addresses. If the order is returned to us, you will be responsible for re-shipping fees.
• Lost or Damaged Items:Haya Fit is responsible for delivering the package to the courier service. The risk of loss is transferred to the customer upon delivery to the carrier. However, if your item arrives damaged or is confirmed lost by the carrier, please contact us immediately at co@gmail.com so we can assist you in filing a claim.